At Westin Trading, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or purchase our products.
Eligibility for Returns
Returns are accepted only if the product is received in a damaged, defective, or incorrect condition. To be eligible, items must be unused, unopened, and in their original packaging with all tags, seals, and accessories intact.
Non-Returnable Items
For hygiene and safety reasons, perfumes and personal fragrance products are non-returnable and non-refundable once opened or used. Products purchased during promotions or clearance sales are also non-refundable unless damaged or defective.
Return Request Process
Customers must raise a return request within 48 hours of delivery by contacting our customer support team with order details and clear images or videos of the issue. Requests submitted after this period may not be accepted.
Refund Process
Once the returned item is received and inspected, approved refunds will be processed within 7–10 working days to the original payment method. Shipping or handling charges, if any, are non-refundable unless the return is due to our error.
Replacement Policy
In case of damaged or incorrect products, we may offer a replacement instead of a refund, subject to product availability.
Shipping & Return Costs
Return shipping costs will be covered by Westin Trading only if the return is approved due to a damaged, defective, or incorrect item. Customers are responsible for return shipping in other cases.
Order Cancellations
Orders can be cancelled only before dispatch. Once the order has been shipped, cancellation requests will not be accepted.
Policy Updates
Westin Trading reserves the right to modify this Refund & Return Policy at any time without prior notice. Any updates will be reflected on this page.
Contact Us
For return or refund-related queries, please contact our customer support team through our website.